Serving Oakland and Macomb Counties Office hours: Monday–Friday, 8:30 a.m.–4:30 p.m.

The short answer

How do I reach Sandison for an urgent failure?

Call (248) 467-1761. Emergency calls are accepted 24/7, subject to technician, location, equipment, safe access, and parts availability.

What Sandison evaluates

Contact and service information

  • Office: (248) 453-1227
  • Emergency: (248) 467-1761
  • Oakland and Macomb Counties
  • Plumbing, HVAC, electrical, radon, and commercial

Safety triage first

Some emergencies require evacuation and public-safety help before a contractor

For fire, smoke, a carbon-monoxide alarm, electrical arcing, or a strong gas odor, occupants should leave the affected area and contact 911 or the responsible utility before waiting for a service company. Where it can be done without entering a hazardous area, limiting water at a known shutoff or switching off a clearly identified affected circuit may reduce damage. Sandison's emergency line is for urgent plumbing, heating, cooling, and electrical service after immediate life-safety steps are addressed; a phone call cannot establish that a building is safe.

Faster, clearer dispatch

Location, symptom, timing, equipment, and active hazards determine the next response

When calling, provide the property address, affected system, what changed, whether water or power is still active, any alarm or odor, vulnerable occupants, equipment identification if visible, and safe photographs when available. Sandison accepts emergency calls 24/7, but response remains subject to technician location, property access, equipment, parts, weather, and the work that can be performed safely at that hour. The first objective may be stabilization and documentation, followed by permanent repair when the complete condition and required materials are known.

Common questions

What property owners ask

How do I reach Sandison for an urgent failure?

Call (248) 467-1761. Emergency calls are accepted 24/7, subject to technician, location, equipment, safe access, and parts availability.

What if there is a gas odor, fire, or carbon-monoxide alarm?

Leave the affected area and call 911 or the responsible utility emergency line from a safe location before waiting for a contractor.

Evidence and review

Why this page can be trusted

Contact Sandison to confirm current service details, availability, and the requirements for your property.

Updated . Contact Sandison to confirm the scope and requirements for your property.