Do you provide emergency service?
Yes! At Sandison, we know that plumbing, heating and air conditioning problems don’t always happen during business hours. Simply call 248-467-1761 and you will speak to a live person regarding emergency service, even on nights and weekends.
Do you provide service in my area?
The Sandison team covers a lot of ground—so there’s a good chance that we provide service to your MI community! To find out for sure, view our detailed list of towns and counties here.
Helpful safety tips
A. Have a qualified technician inspect fuel-burning appliances at least once each year.
Fuel burning appliances such as furnaces, hot water heaters and stoves require yearly maintenance. Over time, components can become damaged or deteriorate. A qualified technician can identify and repair problems with your fuel burning appliances.
B. Recognize the danger signs of a CO problem.
Signs include: Streaks of carbon or soot around the service door of your fuel burning appliances; absence of a draft in your chimney; moisture collecting on the windows and walls of furnace rooms; fallen soot from the fireplace; small amounts of water leaking from the base of the chimney, vent or flue pipe; damaged or discolored bricks at the top of your chimney; and rust on the portion of the vent pipe visible from outside your home.
C. Look for signs of carbon monoxide poisoning such as, flu-like symptoms, headaches, trouble breathing, dizziness, and fatigue.
Sandison highly recommends installation of a carbon monoxide detector outside sleeping areas. A CO detector will sound an alarm before dangerous levels of CO accumulate. Night-time is usually when most CO poisoning occurs. Do not place the detector within five feet of household chemicals.
If your detector is wired into your homes electrical system, you should test it monthly. If your unit is battery operated, test the unit weekly and replace the battery once a year. If your CO alarm sounds, it is best to open windows and doors for ventilation. A CO detector alarm indicates elevated levels of CO in the home, so never ignore the alarm.
Many problems arise for homeowners when the conditions in the home are TOO DRY (less than 30%). Such mishaps may include: Damage to wood floors, furniture; Static electricity; electronic equipment damage; Increased dust; Respiratory, throat, and skin irritations. On the other hand, if conditions are TOO WET (greater than 50%), the following may occur; termites, ants and other insects; Condensation and stains on walls and ceilings; Flaking paint, warped and peeling wallpaper; Growth of mold, mildew and allergic reactions.
Benefits of automatic home generators
- Heat
- Sump Pumps
- Refrigerators
- TV’s
- Computers
Moisture levels in your home
- Too Wet?
Humidity refers to the amount of water vapor in the air and promotes mold growth and dust mite population growth. These can set off allergic sensitivity and can trigger asthma. While you can’t see or feel these things, they live where people are: table surfaces, carpet, pillows and mattresses. They are dependent on warm temperatures and high humidity to grow. - High humidity and your environment.
High humidity can wreak havoc in your home. In warmer climates, it draws pests. Condensation provides pests with the water they need. High humidity levels can be especially bad for your home (such as causing dry rot of the structure) if it was not built with adequate vapor barriers. - Too Dry?
It’s not good to allow the air inside your house get too dry. Skin irritation and difficulty breathing are among common problems that develop when indoor humidity is too low. Too dry inside is typically an issue when living in an older house (perhaps heated with wood) that is not as tightly sealed as new houses. Sandison recommends adding some humidity whenever you can. Running a humidifier always helps.
Proper heating/cooling unit sizing
- Sizing Issues: Tips for saving money and energy.
When it comes to deciding on your furnace and air conditioning units, it’s true that newer models are more efficient. Therefore, you must install the correct size in order to enjoy all of the savings from improved energy efficiency. In addition, correctly sizing a heating system is important because too small a system will not adequately heat the home during the cold winter season, or supply enough air conditioning in mid-August. Over-sizing the heating system is wasteful, not only because a larger system normally costs more to install, but also because it does not operate efficiently and, in the end, costs more to operate. Over-sized air conditioners cost more to buy and do not run long enough to dehumidify the air. The result we may be familiar with is the “clammy” feeling of some air-conditioned houses. - Another way to verify the size of your heating or cooling unit.
The starting point for determining a properly sized unit is to check the “nameplate rating” of the existing system. The “nameplate” is a metal tag attached to the unit, usually near the control valves or wiring box on a furnace. On air conditioners there will be nameplates on both the outdoor (compressor) units and the indoor (air handler) units. The nameplate will tell you the maximum Btu per hour output as well as other useful information about the unit. DO NOT ASSUME the existing unit is the right size. In the past, few if any new homes had adequate levels of insulation or air infiltration sealing. It was not uncommon to install furnaces and air conditioners with twice the needed capacity to make up for the large losses found in most production-built houses. A full load (heat loss and heat gain) calculation should always be done on your home, especially if you believe that the insulation or windows of your home have been upgraded since the original heating or cooling systems were installed.
Emergency water shutoff tips
Your pipes are bursting. Your fixtures are leaking. Your appliances are flooding. Now what? Cut the water off at its source as soon as you can. Take a little time and prepare for emergencies like this by locating all the shutoff valves in your home.
- Full house shutoff.
If your home has metered water, the meter is most commonly mounted on an exterior wall or in the basement or in a streetside “meter pit”. Locate the shutoff on either side of the water meter.If you have a well, the shutoff is on the house side of the pressure tank. In addition to the shutoff, cut the power to the tank.
- Full house hot-water shutoff.
Find the valve on the hot-water heater that controls all of the hot water to the house and close it. (If you don’t have one, ask us to install one for you). - Plumbing and appliance shut-offs:
- Sink: These are inline shutoffs usually located under the sink or inside sink cabinets. The right valve shits the cold water, the left valve shuts the hot water.
- Dishwasher: Usually under the kitchen sink – look for a reducer coupling and shutoff valve leading to the dishwasher on the 1/2-in. hot-water sink-supply line. If you don’t find it there, look between the ceiling joists in the basement directly under the appliance.
- Washing machine: There are usually valves where the house-supply lines meet the washer hoses.
- Toilet: Close the inline shutoff usually in the form of a ribbed oval handle found beneath the toilet tank.
Cold weather plumbing tips
As temperatures reach freezing, close all air vents and other openings in the crawl space under your house. (Note: Monitor temperature and open one or two vents in warmer weather for ventilation.)
- In freezing weather, never set your home’s thermostat below 55 degrees.
- Insulate pipes prone to freezing, such as those near an outside wall; those in unheated areas of your home; or any exposed plumbing such as outside faucets. In an emergency, several layers of newspapers or rags can be used for temporary insulation.
- Keep your water meter box covered with its lid to prevent the meter from freezing during cold periods.
- In extremely cold weather, leave cabinet doors under sinks open to keep warm air circulating.
- If temperatures are expected to fall below 20 degrees, leave water dripping slowly from faucets.
- Be sure you know where your master valve is located so you can turn your home’s water off temporarily if a line does break. In most homes, this valve will be located near the water heater, near the clothes washer, or where the water service line enters your home.
If Your Pipes Freeze:
- Open the cold water faucet nearest the freeze to relieve pressure and reduce the likelihood of breakage
- Use a hair dryer (set on low), heat lamp, or light bulb to gradually warm and thaw the frozen pipe. Too much heat in one spot, however, can burst the pipe so be sure heat is evenly distributed over a large area of the pipe. Be extremely cautious when using any electrical appliance to thaw a pipe – the appliance could become wet, increasing your danger of electrocution.
- DO NOT use a blow torch or any type of flame to thaw a frozen line. Not only is there a danger of fire, extreme heat could thaw the pipe too rapidly, causing it to burst and resulting in potential injury.
- If you cannot locate the freeze and there is no water coming from any tap, there is a chance that your service line or your meter is frozen. If your meter is not frozen, it is likely that the service line to your home is frozen. In this case, since all lines on your side of the meter box are the property owner’s responsibility, you may need the assistance of a plumber.
Tips for saving money on your utility bills
Heating and cooling your home uses more energy and drains more energy dollars than any other system in your home. Typically, 44% of your utility bill goes for heating and cooling.
You can save money and increase comfort by properly maintaining and upgrading the systems and equipment throughout your home. (Note that an energy-efficient furnace alone will not lighten your bills as well as using a “whole-house” approach. By combining proper equipment maintenance and upgrades with appropriate insulation, weatherization, and thermostat settings, you can probably reduce your energy bills by 50%!
- Household Heating Systems:
Although there are several different types of fuels available to heat our homes, about 80% of us use natural gas. - Heat Pumps:
If you use electricity to heat your home, install an energy-efficient heat pump system. In moderate climates, heat pumps are the most efficient form of electric heating, providing three times more heating than the equivalent amount of energy they consume in electricity.Heat pumps collect heat from the air, water, or ground outside your home and concentrate it for use inside – they also do double duty as central air conditioners. A heat pump can trim the amount of electricity you use for heating as much as 30% to 40%. - Gas and Oil Heating Systems:
Before purchasing a new heating system, ask your local utility or state energy office for information about the latest technologies available to consumers. Or, call Sandison, and we can advise you about more efficient systems on the market today. Many newer models have burners and heat exchangers that are more efficient when operating, and reduce heat loss when quiet. - Programmable Thermostats:
Turn your thermostat down by 10-15% for 8 hours out of every 24, and save up to 10% a year on your heating and cooling bills. This can be accomplished easily, with no discomfort, by installing an automatic setback or programmable thermostat (do not use with heat pumps). The end result? Amazing savings for very little effort.
What to look for in a new heating or cooling system
You want an indoor environment that’s healthy. That’s comfortable. That suits your family’s needs. Since we spend so much time indoors, it’s important to ensure comfort and health with a well balanced system incorporating heating, air conditioning, air cleaning and humidification in one complete system. This critical home system plays a huge role in your life – and in the size of your monthly utility bill.
- Comfort blows hot and cold.
Regardless of season, the key element in a comfortable home is maintaining a comfortable temperature, year ‘round. The heating and cooling system you choose and the company you select to maintain it is critical to your comfort and affordability. Since heating is most often your major energy expense, it’s important to choose wisely.Gas- and oil- furnaces heat your home by circulating heated air through a network of ducts. Boilers circulate steam or heated water through a system of pipes and baseboard or radiator-type heat exchangers. Today’s furnaces and boilers are extremely efficient. Electric heat pumps are another alternative for those with electric heat. Pumps are energy-efficient, and much more reliable than they once were.
Air conditioning cools your home by moving heat outside and removing humidity from the air. Today’s air conditioners are quieter, more reliable and more energy efficient than ever before.
- Your house needs to breathe so you can breathe better.
Most contemporary homes are sealed tightly, leading to higher levels of energy-efficiency and weather-proofing. However, a tight seal can lead to stale air…or increased dust and pollutants circulate in the home. Combat this with a high-efficiency electronic air cleaner – it will give you easy, low-maintenance cleaning, and will remove up to 95% of all airborne particles. Or, consider a ventilating system that can offer up to eight air changes a day! - Chase “The Dries” away.
Warm, dry wintertime air from your furnace or heat pump rob your skin of its moisture, and can damage wood furniture and finishes. The solution? A great humidifier. Install a humidifier and replenish the moisture in your skin – bring back a healthy atmosphere for your family – and set your thermostat a few degrees lower. You’ll feel warm, comfortable, and at the same time lower utility bills. - Zoned for comfort.
Install zones, and you can turn heating and cooling on and off in separate parts of your house at will. Less energy will be used – your bills will be up to 30% lower! – and overall comfort is gained.
Tips for Water conservation
A. Fix a running toilet or dripping faucet as soon as you notice the problem.
It’s frustrating—and unnecessary—to pay for water you don’t even use. Did you know that a constantly running toilet can waste up to 200 gallons of water a day? Even the water lost from a faucet because of a slow drip can add up. According to the USGS, just three drips a minute can waste over 100 gallons of water each year! Fixing a constantly running toilet or a slow leaking faucet can significantly reduce your water bill, so don’t put it off.
B. Make the most of your laundry loads.
The Environmental Protection Agency (EPA) reports that the average washing machine uses over 40 gallons of water per load. You can make the most of this water by washing only full loads. If you need to wash a smaller load, remember to use change the load-size setting on your machine.
C. When replacing a toilet, washing machine, or dishwasher, look for models designed to conserve water.
Toilets and appliances made in the past few years are designed to use far less water than their predecessors. Newer toilets reduce water per flush by at least 60 percent. Washing machines save more than 30 percent of water when compared to older models, while new dishwashers reduce water consumption by 10 gallons per cycle. For more information about selecting a high-efficiency appliance, visit the Energy Star website.
D. Take short showers instead of full baths.
Replacing baths with showers greatly reduces water consumption. An average bathtub holds 50 gallons or more of water, but taking a 10-minute shower cuts that water usage in half. Install a low-flow shower head and the savings could be up to three times greater!
E. Practice smart irrigation.
Irrigation is often the biggest source of water usage for a family—as well as the most wasteful. Evaporation, runoff, and over-watering all result in unnecessary water loss. You can minimize this waste by installing a drip irrigation system instead of conventional sprinklers, and landscaping with plants and bushes that require little water. For more information about efficient irrigation, visit the EPA website.
Tips for heating conservation
A. Use your appliances efficiently.
You can reduce energy consumption by running the dishwasher and washing machine only when they are full. You can also save money on your monthly energy bill by using newer appliances. New dishwashers and washing machines are designed to use less energy and water than their predecessors. Newer dishwashers are 10 percent more energy efficient than older models, while new washing machines require 37 percent less energy than previous machines. To learn more about selecting a high-efficiency appliance, visit the Energy Star website or call our team today.
B. Get the most out of your furnace and air conditioner.
Furnaces and air conditioners can be extremely expensive to run, especially when they are not operating efficiently. The less air flow you get from your unit, the harder it has to work. To ensure maximum air flow throughout your house, replace the filter at least quarterly (more often during heavy usage months)—and check all air ducts for leaks.
C. Find and seal air leaks in your home.
Air leaks in your home result in your furnace and air conditioner working longer and harder. To eliminate leaks, check for gaps all around the house, focusing especially on baseboards, electrical outlets, windows, doors, and pipes. When you identify a leak, seal it with caulk or weather stripping. Adding extra layers of insulation can also help to reduce air loss in your home.
D. Turn the thermostat down in winter and up in summer.
Sacrificing a little comfort or putting on more layers will result in significant energy and cost savings. You can limit the length of time the furnace and air conditioner run by turning the thermostat down in winter and up in summer. In the summer, you can expect to save between one and three percent on your energy bill for each degree the thermostat is set above 72 degrees. For more conservation information, visit the Consumer Energy Center.
E. Turn the water heater down.
Like the thermostat, turning the water heater down can reduce your energy consumption. Set your water heater to no more than 120 degrees F to maximize efficiency and avoid scalding.
Remember the three “R’s” of conservation:
- 1) Reduce
- 2) Re-use
- 3) Recycle!!!
How can Sandison help me “Go Green”?
At Sandison we “think Green,” and want to help you to do the same. One great way to contribute to a healthy environment is to have your cooling system checked and cleaned every year, since a dirty system uses more energy and costs more to operate. Have ductwork checked for leaks, change your filters every month, and use your programmable thermostat. Finally, if your system is old, Sandison will help you determine which Energy Star system would be right for your home. Check out our hybrid heating systems to learn about the amazing benefits!
Energy is so expensive! Can you help us stay warm at less cost this winter?
Absolutely! Here are some helpful tips to reduce your energy bill:
- Lower your thermostat. If you can reduce daytime temperature just a few degrees, you can save as much as five percent on heating bills.
- Check air filters monthly, and change them when appropriate. Dirty air filters make your system work harder and use more energy.
- If you have a fireplace, make sure your damper is closed. Five percent of heat escapes through open dampers.
- During daylight hours, open drapes and shades to let in natural warmth from the sun. Close them at night for extra insulation.
- Close heating vents in rooms you don’t use.
- Check for cold air leaks around doors and windows, and install weather stripping as needed.
- Go light on the ventilation and kitchen fans. They can pull the warm air out of your house surprisingly quickly.
- Make sure your hot water heater is set to 120 degrees. Wrap the heater in an insulation blanket if it located in a cold place.
- Contact Sandison to tune and maintain your system for optimal performance.
When you take all of these steps, we believe you’ll be pleasantly surprised by your heating bill!
How do we cope with the effects of summer storms on our cooling system?
Summer storms and lightning can wreak havoc with power lines. If your power goes out, so does your cooling system. To be on the safe side, turn your cooling system to the OFF position until power is restored. After power is restored, turn the system on at the thermostat, and be patient until it balances and distributes cool air throughout the house. If your cooling system does not turn on after a storm, call Sandison as soon as you can. We’ll come to your home and walk you through the fix. Interested in an automatic standby generator to protect your home during weather emergencies? Call Sandison today to schedule an estimate!
Is a heat pump right for me?
Heat pumps are a good solution for many homeowners ready to replace their heating and air conditioning system, and are especially helpful in the following situations:
- HVAC systems that are not providing proper comfort
- Homeowners who wish to help the environment and reduce fuel consumption
- Homeowners willing to spend a little more to achieve superior functionality and huge long-term energy savings
- Families who are sensitive to airborne allergens or who suffer from asthma
Science or magic, the performance and efficiency of modern heat pumps have made many homeowners very happy. Call Sandison today to request a heat pump estimate for your home!
What is a heat pump and why do people call it “magic”?
Heat pumps are more science than magic. Cutting-edge heat pumps heat and cool your air more efficiently, more economically, more comfortably and with more regard for the environment than traditional fuel burning systems. They use refrigeration technology rather than fuel-burning technology to provide heat and cooling.
Heat pumps operate on the principle that heat exists in the air, even when the air temperature is cool. Most heat pumps are split systems, with one coil indoors and one coil outdoors. During the heating process, the pump uses air outside the home to evaporate a refrigerant in the outdoor coil. Heat from outside air is extracted, and evaporates the liquid refrigerant in the coil—then converts the liquid refrigerant into a warm gas. The gas is compressed, and transferred from the outdoor coil to the indoor coil. Once indoors, the gas is released as heat and distributed through the house using fans.
When the heat pump is working to cool your home, the ductwork and fans bring the warm air in the home to the compressor unit. The compressor unit then uses the same gas evaporation/compression process it uses to heat your home, but this time in reverse, to extract the warm air from the home and send it outside.
Is it better to repair an old system or replace it with a new one?
Every situation is unique and different. At Sandison, we assess each system on its own merit, carefully taking into consideration age and condition. We generally repair systems that are less than 10 years old, and remedy any potential problems that we see.
In systems that require very costly repairs, or are more than 10 years old, we typically recommend replacement. However, we tailor our recommendations to your individual needs, and are committed to providing the best, most cost-effective solutions for you and your family.
When do I need a plumbing inspection?
It is wise to schedule a plumbing inspection when you move into your home, and at least every 2-3 years after that. Septic systems should also be inspected regularly. With Sandison’s Member Plan, you can schedule regular Annual plumbing inspections to identify small problems before they become “BIG” problems. We’ll ensure that your system is running properly—and minimize the chance of a costly, unexpected repair.
What should I do about a frozen pipe?
Never use a kerosene, propane or electric space heater to thaw a frozen pipe, since you could cause damage to the wall, floor coverings or furniture. For quick access to the water supply, identify the main shut-off valve feeding the frozen pipe. Shut it off to avoid the pipe bursting and flooding. If possible, safely expose the pipes to warmth. For example, when kitchen faucet water lines freeze, open the cabinet doors below and allow warm room air into the cabinet.
In most cases, plumbing repair costs are far lower than the cost of repairing the damage caused by a frozen/burst pipe, so it’s best to call Sandison immediately for assistance from a professional. If the offending pipe does begin leaking, turn off the water main valve serving that portion of your home, manage the water leak as safely as you can—and call Sandison for emergency service.
I have a strange odor coming from my drain. What should I do?
Drain odors typically mean that a drain clog is building. In order to prevent drain clogs and ward off drain odors, regularly clean drains on heavily used sinks and showers. A simple, household remedy: pour ½ cup of baking soda down the drain, followed by 1 cup of vinegar. After 30 to 60 minutes, flush the drain with boiling water. Avoid heavy use of chemical drain openers, as they can burn eyes and hands if misused—and can cause damage to pipes and drains over time.
For stubborn drain clogs and odors, call the Sandison team today. We’ll provide a prompt, cost-effective remedy to your drain problems.
How do I stop a leaky pipe?
To stop the water flow, turn off the main shut-off valve for the related appliance, toilet or sink. This will prevent further damage to your home while you wait for arepair specialist to replace or repair your pipe(s).