Serving Oakland and Macomb Counties Office hours: Monday–Friday, 8:30 a.m.–4:30 p.m.

The short answer

Start with the complete system and the evidence

Brand familiarity can shorten the path to useful questions, but the recommendation still depends on the specific model, installation, operating data, current condition, parts, and manufacturer documentation.

What Sandison evaluates

A practical path from symptoms to the right scope

  • Model and installation review
  • Connected-system diagnostics
  • Maintenance and repair planning
  • Replacement and upgrade coordination

Equipment-specific review

Franke familiarity starts with the exact model and installed application

Sandison's recorded wording for this brand is kitchen-fixture experience. The relevant equipment includes Franke sinks, faucets, filtration, waste systems, and coordinated kitchen components. A useful request includes cabinet and countertop opening, sink mounting, faucet holes, drain alignment, disposer and dishwasher connections, filtration clearances, shutoffs, finish protection, templates, clips, accessories, and owner-supplied components. Brand familiarity can shorten identification and documentation, but operating evidence, installation quality, connected systems, current manufacturer instructions, parts, warranty eligibility, and safety still control the recommendation.

Relationship boundary

Experience with Franke is not a substitute for property-specific diagnosis

Kitchen-fixture experience does not transfer responsibility for countertop fabrication, cabinetry, incorrect templates, freight damage, or a product selected by another party. Sandison distinguishes maintenance, component repair, installation correction, system redesign, replacement, and referral to manufacturer support. Customers receive the applicable model, symptom, findings, options, exclusions, and verification path rather than an unsupported promise based on a logo, old invoice, or nameplate alone.

Primary references

Verify the local and credential information.

Common questions

What property owners ask

How does Sandison evaluate Franke equipment?

Sandison starts with the symptoms, the property, the connected systems, and observable evidence before recommending repair, replacement, maintenance, or further testing.

Can I request service for Franke equipment online?

Yes. Submit a non-emergency service request for review, or call the office during business hours. For an urgent active failure, call the emergency number directly.

Does Sandison serve both homes and commercial properties?

Yes. Sandison serves homeowners, property managers, businesses, and institutional facilities throughout Oakland and Macomb Counties.

Evidence and review

Why this page can be trusted

Franke relationship wording is held to the recorded evidence level: kitchen-fixture experience.

Author and qualified trade reviewer: James Sandison, B.S. Mechanical Engineering, Oakland University. Michigan Mechanical License 7115733 · Michigan Master Plumber 8112263 · Michigan Plumbing Contractor 800-3618. Last reviewed 2026-08-28.

Save$50on service
A welcome from Sandison

Put $50 back in your pocket.

New residential customers can save $50 on a qualifying completed repair or installation.

Offer codeWELCOME50

Licensed multi-trade service · Office-confirmed scheduling

New residential customers only. One offer per household. Cannot be combined with another offer. Not valid for dispatch or diagnostic fees, maintenance plans, permits, or after-hours emergency service. Qualifying work and final eligibility are confirmed before service.